"I'm pretty good with tools and have installed one water heater before. For me the whole job turned into a total nightmare. After been without hot water for an embarrassing length of time I gave up and called this 100 year old company. The technician named Rod came in and the job was completed in record time. Rod was not only very knowledgeable but also gave a detail explaination of the problem. The bill was very responsible. Any plumbing problem I have in the future is now a no brainer who to call. I give my best recommendation to Borkenhagen Plumbing & Heating. Thanks Rod!"